FAQ

A: We accept any major credit cards. All payments are done on a securepage and we do not store your card details or share your information with any third parties. (include all other payment methods you accept)

A: All our prices are in USD [$ US DOLLARS] but you can pay in any currency. Your Bank will deduct the amount equal to your order-total, all automatically. We have a built-in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.

A: Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us firstto make sure we can get your order to you safely.

A: Since we begin shipping your order the next day after purchase, we cannot cancel any order 24 hourspast the order time. Once your orderhits our warehouse, it starts getting processed and then ships out to you.

A: Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on USPS.com / UPS.com as well as your local post-office website.

A: Please allow 7 business days for US orders and 20 business days for international delivery. Pleaseallow these timeframes before contacting us about a missing order.

A: Please contact customer support at support@distinctshopping.com
We have a full policy you can read HERE!

A: Please contact customersupport at support@distinctshopping.com. State clearly what you are returning and what size/etc you require. You are liable for the return P&P. We exchange US orders free of charge, International orders will be due P&P for the reshipping of the newitem/s. We have a full policy you can read HERE!

A: You will qualify for a cash refund if you have purchased a full price item and returned it within 30 days of receiving it. We only offer store credit on clearance/sale items.

A: If you are interested in becoming an official LadyD’sEmporiumbrand ambassador please email questions@distinctshopping.com to request an application pack. We will get back to you as soon as possible.